Refund policy

At TrueHealthic, your satisfaction is our commitment. We want you to try our products with confidence.

Money-Back Guarantee

If you are not satisfied with your TrueHealthic order, contact us at support@truehealthic.com within 60 days of the delivery date. Please include your order number so we can locate your order and assist you with your request.

For unopened products, we accept returns and will issue a full refund upon receipt. For opened or partially used products, our team will review your request and work with you to reach a fair resolution.

When reaching out, please include a photo of the product packaging if available. This helps us identify the batch and improve our formulations.

Refunds are processed within 1–2 business days and returned to your original payment method.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@truehealthic.com with:

  • Your order number
  • A description of the issue
  • A photo of the item as received

We will send a replacement at no cost to you.

Order Cancellations

Orders cannot be cancelled once they have been shipped or fulfilled. To request a cancellation before shipment, contact us immediately at support@truehealthic.com.

Non-Delivery Issues

If you believe your order was not delivered, contact us within 48 hours of the expected delivery date at support@truehealthic.com with your order number and details of the issue. We will investigate and work to resolve the matter promptly.

If a package is marked as delivered by the carrier, please check with neighbors and other possible delivery locations before contacting us. TrueHealthic is not responsible for loss or theft after a package has been marked as delivered.

Digital Products

All digital products, including eBooks, are non-refundable once the download has been made available.

SHIPPING & ADDITIONAL POLICIES

Shipping Costs for Returns

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

Processing Fee

  • A $5 processing fee per item will be deducted from the refund for administrative and handling costs.
  • For 2+ items, the fee is reduced to $4 per item.

Items Marked as Delivered

  • If you report an item not received but the carrier has marked it as Delivered, please:
    • Check your premises and with neighbors.
    • Look in any other possible locations where the package could be.
    • If still unresolved, contact us for further assistance.

Limitation of Liability

  • TrueHealthic is not responsible for loss or theft of packages after they have been marked Delivered by the carrier.
  • The responsibility for securing the delivered item rests solely with the recipient.

Policy Changes

We reserve the right to modify this policy at any time. Changes are effective immediately upon updating this page.

Questions? Contact us at support@truehealthic.com or (786) 460-4782. Monday–Friday: 9 a.m.–9 p.m. ET | Saturday: 9 a.m.–6 p.m. ET